LUXERAA – PRIVACY POLICY
This Privacy Policy is prepared using industry standards and reference structure similar to leading fashion platforms, adapted specifically for Luxeraa Lables LLP (Luxeraa).
1. Introduction
Welcome to www.luxeraa.com (“Website”) owned and operated by Luxeraa, having its registered office at 7th Floor, Baner Business Bay, 52/5/2/5, Pashan–Sus Road, Pune, Maharashtra 411045, India.
This Privacy Policy describes how Luxeraa (“we”, “us”, “our”) collects, uses, stores, processes and protects information provided by users (“you”, “user”, “customer”).
By accessing or using this Website or by providing your information to us, you agree to the terms of this Privacy Policy.
This Privacy Policy forms an integral part of the Terms & Conditions of the Website.
2. Consent
By using the Website or submitting personal information to Luxeraa, you expressly consent to the collection, storage, processing and use of your information as described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, you should discontinue use of the Website immediately.
3. Information We Collect
When you use our Website, we may collect and store the following categories of information:
a) Personal Identification Information – such as your name, email address, phone number, billing address, shipping address, date of birth and gender.
b) Account Information – username, password and preferences when you create an account.
c) Transaction Information – details of orders, purchases, payments, refunds and delivery history.
d) Technical Information – IP address, browser type, device information, operating system and browsing behavior.
e) Communication Information – emails, chats, customer service interactions and feedback submitted by you.
Providing this information is voluntary; however, certain services cannot be provided without required information.
4. How We Collect Information
We collect information through multiple sources including:
– Information provided directly by you while creating an account or placing an order.
– Automatic data collection through cookies, log files and analytics tools.
– Communication records when you contact our customer support team.
– Third-party service providers such as payment gateways and logistics partners.
5. Use of Information
We use your information for the following purposes:
– To process and fulfill your orders and deliver products.
– To communicate order confirmations, delivery updates and customer service responses.
– To personalize your shopping experience and improve Website functionality.
– To send promotional offers and marketing communications with your consent.
– To detect and prevent fraud, misuse or illegal activities.
– To comply with legal and regulatory obligations.
– To analyze user behavior for business improvement.
6. Cookies and Tracking Technologies
Luxeraa uses cookies and similar technologies to enhance your browsing experience.
Cookies help us remember your preferences, analyze site performance and provide personalized content.
You may disable cookies through your browser settings; however, some features of the Website may not function properly without cookies.
7. Disclosure of Information
We may share your information with trusted third parties strictly on a need-to-know basis, including:
– Payment processors for completing transactions.
– Orders are fulfilled through DHL and authorized logistics partners across India, the USA, the UK, Dubai, Singapore, Europe, and the rest of the world.
– Technology service providers for Website maintenance and analytics.
– Government authorities when required by law.
We do NOT sell or rent your personal information to any third parties for independent marketing purposes.
8. International Data Transfers
For international orders, your personal data may be transferred outside India to logistics partners and service providers located in USA, UK, Dubai, Singapore and Europe.
Such transfers are carried out with appropriate safeguards to protect your information.
9. Data Security
Luxeraa implements reasonable administrative, technical and physical safeguards to protect your information from unauthorized access, alteration, disclosure or destruction.
Despite our best efforts, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Retention of Data
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.
After such period, data will be securely deleted or anonymized.
11. Your Rights
You have the following rights regarding your personal information:
– Access and review your data stored with us.
– Request correction of inaccurate information.
– Request deletion of your account and personal data.
– Opt out of marketing communications at any time.
Requests may be submitted to sales@luxeraa.com.
12. Third-Party Links
The Website may contain links to external websites. Luxeraa is not responsible for the privacy practices or content of such third-party sites. Users are encouraged to review their privacy policies separately.
13. Minors’ Privacy
The Website is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from minors.
14. Changes to this Privacy Policy
Luxeraa reserves the right to modify or update this Privacy Policy at any time.
Any changes will be posted on the Website, and continued use of the Website after such changes constitutes acceptance of the updated policy.
15. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
16. Contact Information
For any questions, concerns or requests regarding this Privacy Policy, please contact:
Email: sales@luxeraa.com
Address: Luxeraa, 7th Floor, Baner Business Bay, Pashan–Sus Road, Pune, Maharashtra 411045, India
Last Updated - 01/01/2026
